WIOA Resource Guide
Resources for One-Stop Centers
Innovation and Opportunity Network
Innovation and Opportunity Network (ION) is “a national, regional, state and local alliance that makes available the technical assistance, information sharing, and training needed to implement the vision of the Workforce Innovation and Opportunity Act (WIOA)…” ION has resources for One-Stop Centers (also known as American Job Centers, or AJCs), including:
- AJC Customer Flow Scenarios, which features five illustrated stories that represent scenarios of customer experiences, and the guidance an AJC staff member might provide, which are designed to demonstrate the characteristics of a high-quality one-stop center.
- FAQs on the Certification of America Job Centers
- FAQs on the Competitive Selection of a One-Stop Operator FAQs
This resource was created by Community Action Program Legal Services, Inc. (CAPLAW) in the performance of the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Community Services Cooperative Agreement – Grant Award Number 90ET0441-02. Any opinion, findings, and conclusions, or recommendations expressed In this material are those of the author(s) and do not necessarily reflect the views of the U.S. Department of Health and Human Services, Administration for Children and Families.