CSBG Organizational Standards Guide
Standard 1.1
Private
The organization demonstrates low-income individuals’ participation in its activities.
Public
The department demonstrates low-income individuals’ participation in its activities.
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Standard 1.2
Private
The organization analyzes information collected directly from low-income individuals as part of the community assessment.
Public
The department analyzes information collected directly from low-income individuals as part of the community assessment.
Standard 1.3
Private
The organization has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the governing board.
Public
The department has a systematic approach for collecting, analyzing, and reporting customer satisfaction data to the tripartite board/advisory body, which may be met through broader local government processes.
Related Resource:
This resource was originally created by CAPLAW with support from the National Community Action Partnership. This material is supported by Grant Number 90ET0505-03 from the ACF Office of Community Services, Community Services Block Grant within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this material (including, without limitation, its content and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the ACF Office of Community Services, Community Services Block Grant.