AI at CAAs: Issues, Tips, & Sample AI Use Policy

m

Confidentiality, Contracts, Employment, Federal Grant Programs, Information Technology, Responsibilities



Executive Director, Human Resources Director



2026

AI technologies are rapidly evolving systems designed to approximate human cognition, act rationally, and perform tasks without significant human oversight. Some Community Action Agencies (CAAs) have taken advantage of AI to make their services more accessible to clients, communicate with the public, and boost internal productivity. Others are more cautious about how they can ethically and responsibly step into the world of AI. Whether your CAA is looking to restrict, promote, or simply set expectations with staff with respect to AI use, an AI policy can help manage the potential risks inherent in AI use and help a CAA maintain compliance.

This resource is intended to help CAAs understand the legal framework and issues that may arise in drafting and administering an AI policy. There is no one right way to address AI use at a CAA. Rather, this resource and sample policy offers a jumping off point for CAAs.

View Resource

Related Resources:

Web Content Regulation Deadlines Fast Approaching

Community Action Agencies face upcoming deadlines for complying with federal regulations that improve public access to web content, mobile apps, and kiosks. CAAs with 15 or more employees must comply with the Department of Health and Human Services rules by May 11, 2027....

Responding to Data Incidents

With cybercrime increasing, this question arises more and more often. Many CAAs have moved away from paper records toward electronic systems which contain significant amounts of data, and it isn’t always clear what obligations a CAA has when data within its care is compromised…

Sample Social Media Policy

This Sample Social Media Policy is intended to help CAAs understand the legal framework and some of the legal issues that may arise as a result of employee use of social media. Federal, state, and local laws and regulations governing the use of social media are evolving,...